Specialized Scheduling Introductory Basic Review Lisandra

Basic processes and policies, as well as hospital information.

* What does HIPAA do?

Allows CMH to use patient information in any way Protects patients rights to their medical records

Who works in the Contact Center

Hospital Operators  
Nurse Advice Line  
Centralized Scheduling  
Quality Assurance  
Pediatric Care Center Scheduling  
Template Builders  
Radiology Scheduling  
Triage Admin  

Where are the Children's Mercy Locations

1. Children's Mercy Hospital Hill  
2. Children's Mercy Broadway  
3. Children's Mercy South  
4. Children's Mercy North  
5. Children's Mercy East  
6. Children's Mercy St. Joe  
7. Children's Mercy Joplin  
8. Children's Mercy Blue Valley  
9. Children's Mercy College Boulevard  
10. Children's Mercy West  
11. Children's Mercy Wichita  

* We do not work closely with

Patient Financial Services Intrepreter Services Health Information Management Admissions Pre-Registration Transport Financial Counselors

* What is the difference between Outreach and Outpost clinics?

* Telehealth/Telemedicine is similar to what communication technology?

Facebook Skype Four Square MySpace Twitter

* Where do I find physician information on the Scope. (Ex. practice name, phone number)

* What is the Patient Portal?

* When I am away from my desk on a break I put my phone on...

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* What is the Provider Portal?